Security should be an important provision of any contract for the development of outsourced software or hosted services, experts say. When developing the outsourced code, companies should have the right to check the code and parties should agree that all bugs will be fixed before the final product is delivered. The contracting entity should have the option of terminating a business contract if the subcontractor does not meet its security obligations, either for code development or for a hosted service, including the management of the risks associated with the use of subcontractors. But a growing number of companies are calling for software development and service provider agreements to include security rules, which is changing the competitive landscape, especially when it comes to outsourcing. 2. ALS can be excessively rigid: “Too rigid ALS can lead to inefficient production. If an upfitter has to work overtime to satisfy a particular customer`s ALS, the cost of the product increases, ultimately affecting prices,” says Joe Brightwell, Supply Chain, Quality and Operational Excellence Manager – Service vehicles for Wheels Inc. All services the customer needs are included in ALS. This means that the customer knows what to expect regarding the quality of service and guarantees the customer a credit or refund if certain promised parameters have not been met. SLAs also separate the roles of the supplier and the customer, with the customer understanding that they know where to turn when they need help. Suppose a DSL provider that uses the phone line to connect to the Internet may not be responsible if the phone line does not work. Therefore, the customer should instead call the telephone operator to repair the telephone line. The most controversial aspect of security ATSS may be the right to review, which often means the right to check another company`s networks for vulnerabilities and then require them to be corrected.
The company that buys a service often pays for the scans shared with the ASP or the development company. If z.B. a company that sells in cloud computing sets a minimum availability of 99% of the platform`s operating time, the customer has a clear measure to evaluate the service. The implementation of a service level agreement avoids unnecessary concerns and the quality of service is ensured by the end consumer, as companies are best served and suppliers guarantee their credibility in the market. The downside occurs when the activity has been compromised by a lack of services or support from the provider. An example would be that the customer talks to their customers online until the connection is suddenly separated due to system problems encountered by the provider.